Hai Bay Hotel & Restaurant

Perfect location!! The staff were friendly and helpful. I’m glad I picked this hotel. I almost couldn’t recognised the hotel when we arrived as it looks different in the photos. I guess the (entrance) hotel photo was taken during Christmas time with bright lights and decorations. We stayed in the family suite, it’s a good-sized room, very clean, very comfy bed and pillows!!

The room is super clean and comfortable. I like the pillows so much. I appreciate the attitude and professionalism of the staff members in the kitchen and dining room. They were so friendly and helpful even when we came right before the closing time.

Room was clean, spacious and inviting, with a very comfortable bed. Photos very accurate to the room that was provided. When the hot water for the shower intermittently cut out, hotel staff were at my room in moments to fix the problem. I could not ask for better service. Hotel staff were not only friendly and inviting, but spoke great English and were happy to have a chat as I came in and out throughout the day. Location in Hanoi Old Quarter was outstanding - a few minutes walk from all major attractions, including Hoan Kiem Lake. A fantastic spot for those who like to explore the nightlife without needing to worry about finding your way back. 10/10 and would recommend to all travellers.

The Hai Bay hotel was in the perfect location. The staff was very welcoming and helpful. Raina took care of us. Our room was very spacious and clean. The bed very comfortable though very hard and the pillows some of the bests I have seen in a long time! The furnitures are in perfect condition and made of solid wood. The lighting perfect with different possibility. WiFi perfect. Our room was quiet.

The hotel was honestly beautiful for such a prime location and value for money. The photos are on point. You won't be disappointed if you stay here.